Purchased items can be exchanged within 14 working days after delivery. Please note that all of our items are limited in quantity. Therefore, we cannot guarantee that a requested item will be available at the time of exchange. We recommend that you check the availability of the item or send us an email to determine whether the desired item is still in stock.
Contact our customer service at firstname.lastname@example.org and request an exchange form. Please fill it out and return it.
REFUND OF PURCHASE PRICE
No refunds of the purchase price will be made unless required by legal warranty or in case of a justified cancellation of, or withdrawal from, the order.
SALE items may not be exchanged or returned.
Your order will be delivered within 10 working days (excluding weekends and holidays) after the order is placed.
If you are not available to receive your package, then the delivery company will leave a notice indicating when the next delivery attempt will be made and/or where you can pick up your package.
Delivery of your order may occur at any time between 0700 and 21oo hours. In certain circumstances delivery must be verified by a signature.
When a return takes place for exchange, or based on an order cancellation according to § 5e KSchG, the customer assumes the risk of accidental damage of the goods until they are received by us.
Package your return shipment in such a manner that the items or boxes are protected from damage. We assume no responsibility for items which are erroneously returned.
INTELLECTUAL PROPERTY; GRAPHICS
The graphics and pictures are protected by our graphic designer and the media agency APA and are meant exclusively for your personal use.
We will pursue a claim for damages in the case of unauthorized use of this material.
GENERAL SHIPPING INFORMATION
Shipping costs will be calculated per order!
SPECIAL INFORMATION FOR FOREIGN SHIPMENTS
Tariffs, taxes and fees may apply for foreign deliveries, which are not included in the listed price.
Countries which we ship to:
- Bosnia and Herzegovina
- Czech Republic
- Faeroe Islands
- The Netherlands
- Russian Federation
- San Marino
- Serbia and Montenegro
- Svalbard and Jan Mayen Islands
- United Kingdom
- Vatican City
- Credit card (Visa and MasterCard)
When this payment method is selected, the next step will take you to PayPal. When the required data has been entered, you will be automatically directed back to the shop to complete the order.