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CANCELLATION POLICY AND FORM

Right to withdraw from contracts concluded by long-distance transaction according to Sec. 5e Cancellation Protection Act (KSchG)

You can cancel your contract in writing (e.g. by letter, fax, e-mail) within 14 business days without giving reason, whereby Saturday does not count as a working day, or – if you receive the goods before the cancellation deadline – by simply returning the goods.

The deadline begins on receipt of these instructions in writing, but not before the recipient has received the goods (in the case of recurring deliveries of the same type of goods, not before receipt of the first partial delivery), and also not before we have fulfilled our obligations pursuant to Sec. 5d, Para 1 and 2 in connection with Sec. 5c, Para 1 Z 1 to 6 Cancellation Protection Act.

Sending the cancellation or goods on time suffices to meet the cancellation deadline.

You need to send your cancellation to:

TRUE LEGENDS e.U.
Michael Koban
Atzlergasse 11/2/2, 1230 Vienna, Austria
kundenservice@truelegends.at

 

CONDITIONS OF CANCELLATION

In the case of effective cancellation of the contract, the services received by both parties are to be returned and any uses derived (e.g. interest) disbursed. If you cannot give back or surrender the service and the uses received (e.g. benefits) in full or in part, or only in a deteriorated condition, you shall compensate us.

You shall only pay compensation for deterioration and benefits derived, in so far as the benefits or deterioration come about due to handling the goods in a manner that goes beyond verifying their properties and functioning. “Verifying their properties and functioning” here means testing and trying out the goods, as would be possible and usual in a brick and mortar shop.

Transportable items shall be returned at our risk. You shall bear the regular cost of returning the goods if the delivered goods correspond to the goods ordered, and if the price of the goods to be returned does not exceed the amount of 60 Euros, or, if the price of the goods is higher, you have not yet paid the consideration, or a contractually agreed partial payment at the time when you cancel the contract. Otherwise, returning the goods costs you nothing. Obligations to refund payments must be fulfilled within 30 days. For you, the period begins when you send the cancellation or goods, for us, upon their receipt.

 

GO to Cancellation Form (PDF)